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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will show up. It comprises detailed information about all the actions that you can carry out on that particular page. Each context menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich selection of how-to videos explaining how to use our Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you need, take a look at our comprehensive FAQ section, which includes questions asked by actual clients and offers real solutions. We regulary "revamp" our FAQ section with new Q&A's in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our great team of technical support engineers available 24x7 and eager to assist you with any problem. Each support ticket you submit will be replied to within one hour (the average response time is about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 243006

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com



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